Terms and Conditions

Consumer Agreement among the user(You) and London Star Travel Ltd. Consumers are requested to read the terms and conditions before making booking. All customers who are purchasing or booking online or through Call Center are considered as accepting the terms and conditions without any obligation. In case you have any qualification regarding the terms and conditions prevailing here, you should not make any kind of transaction or make any booking from this website.

In case of any kind of queries or any arrangement of booking, you are requested to visit our Customer services, London Star Travels Ltd. ___address____ United Kingdom or you can email us at info@londonstartravel.co.uk.

Numerous Flights (inclusive of Holidays) are protected financially by ATOL scheme. However, this protection is not applied to all holiday and travel services mentioned on this website. The customer must ask or confirm whether this protection applies to their booking or not. ATOL protection is subject to receiving of ATOL certificate to the consumer. In case a customer do not receive an ATOL certificate then the booking is not protected with ATOL. The customers must check the booking conditions or for information they can visit official website of ATOL and go to : www.atol.org.uk/ATOLCertificate

The Financial Protection

On booking of ATOL protected flight or flight inclusive holiday, our customer will receive an ATOL certificate. All the information regarding service provided will be given by the agency/ supplier identified on the ATOL certificate. In case due to certain reasons like insolvency, we or the supplier are unable to provide you the services that were required to be given to the customer then an alternate ATOL agent will provide you with services that are required by the customer without charging any extra expense to the customer.

The customer agree to accept that in certain circumstances the alternative ATOL holder will carry out those requirements and you are in consent to pay any money outstanding to be paid by the customer under the contract to that alternative ATOL holder. However, the customer also agrees that in certain cases appointing an alternative ATOL will not be possible and in that case the customer will be eligible to claim under the ATOL scheme (or his credit card where applicable).

In case it is identified by us or by the supplier that on your ATOL certificate, they are unable to provide the services as mentioned (or an appropriate alternative, vide any other ATOL agent due to the reason of liquidation, the Trustees of the Air Travel Trust are responsible to pay (or confer a benefit on) the customer under the ATOL scheme. The customer is in agreement that on return for such a payment or gain he assigns absolutely to those Trustees any claims which the customer have or may have arising out of or relating to the non availability of services, including any claim against the company, the travel agent (or his credit card issuer where applicable). The customer also agrees that any such claim may be shifted to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Contents of these Terms and Conditions

The customer's Contract Delivery of The customer's Booking Cancellations or Modifications by the customer to the customer's Booking Terms and Conditions relating exclusively to Flight Payment Passport, Visas and Health Requirements Other Generally Applicable Terms The customer's contract

A 'booking' means any order for products or services the customer make through our website or Call Centre which is accepted by us. Confirmation will be sent by London Star Travel Ltd (and a contract concluded) on receipt of full payment from the customer and sent a confirmation invoice and receipt by post or email (from either London Star Travel Ltd or the relevant Airline). These booking conditions govern all bookings with London Star Travel Ltd whose registered office is at 120 Mile End Road London E1 4UN. How the booking conditions apply to the customer vary depending on whether the customer have booked a package or other travel arrangements.

The whole package is a combination of at least two of the following a) transport b) accommodation c) another tourist service which forms a significant part of the customer's booking, providing those two or more components are sold to the customer at the same time at an inclusive price with full payment being made to London Star Travel Ltd. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements.

London Star Travel Ltd acts as disclosed Agent for the Airline and the customer's contract will be subject to the Airline's own terms and conditions which could limit or exclude liability to the customer often in accordance with international conventions. The Airline's terms and conditions is inclusive of fare rules that will be added in addition to those mentioned here. The Airline's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. The customer are responsible for complying with any airline conditions in relation to check-in times, re-confirmation of flights or other matters. Euro Africa strongly recommends that the customer take out insurance for any travel arrangement especially as there may be circumstances where neither London Star Travel Ltd nor the Airline can accept liability (e.g. delays or cancellations beyond our control). Insurance cover contains unanticipated restriction of the customer's holiday, cancellation fees, medical and repatriation expenses including air ambulance, personal accident, delay, loss or damage to the customer's personal effects, theft, etc.


It is to be noted that there are certain supplementary terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While London Star Travel Ltd, as Agent, is not responsible for such schedule changes or cancellations, we will provide the customer with any reasonable assistance the customer require via our customer services.

The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Some airlines require the customer to reconfirm the customer's return flight booking at least 72 hours before travel. Failure to reconfirm the customer's flight booking directly with the airline may result in cancellation. Flights must be used in the order set out in the customer's itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.

We strongly recommend (particularly if the customer are flying Economy class), that the customer check in early if the customer have particular seat requests. London Star Travel Ltd has no command over the allotment of seats, despite advance booking with the airline, and can make no guarantee that specific seats will be available on departure. London Star Travel Ltd is not responsible for the costs of any transfers between airports or terminals that the customer may incur.

Delivery of the customer's Travel Document

The following applies to all products or services booked through our Call Centre or website: E-tickets Most tickets sold by London Star Travel Ltd are e-tickets. E-ticketing is a 'paper-less' way to book flights. Once the customer 've made the customer's booking, it's stored electronically in the airline reservation system. London Star Travel Ltd will send the customer a confirmation invoice and receipt email or post. The customer will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that the customer take a printout of the customer's confirmation invoice with the customer, although many airlines won't ask to see this. Please note that airlines have their own rules and regulations with regard to e-ticketing. In case of non compliance, London Star Travel Ltd are not responsible for these rules and regulations and strongly recommends that the customer check these details with the customer's airline in advance of travel. London Star Travel Ltd relies on the information that the customer provide as being accurate and therefore cannot be held responsible if the customer's confirmation invoice and receipt does not arrive by post or email. The customer must notify us immediately if the customer change the customer's email or postal address or contact telephone number. In addition, please check that the name on the customer's passport matches the name on the customer's ticket and/or booking confirmation.


The following applies to all products or services booked through our Call Centre: For flight bookings the customer may be able to cancel or modify the customer's booking by telephoning the London Star Travel Ltd call centre on 0207 2658799 from the UK (10 pence per minute from BT landlines (different charges apply to other telephone providers - please contact the customer's operator for details)). In the event that the customer make any alteration to the customer's booking (including, but not limited to, cancellations, refunds, amendments and name changes), London Star Travel Ltd reserves the right to charge the customer an administration fee of £25 GBP per person to cover the administration costs incurred by London Star Travel Ltd. These charges do not include any charges imposed directly by the Airline. Credit card fees and booking fees are non-refundable in the event of cancellation. In some circumstances, London Star Travel Ltd or the Airline may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a 'no-show' for a flight may result in the customer's ticket being cancelled by the airline and therefore not refundable. Consequently, if the customer desire to change a flight booking close to the departure time, we strongly recommend that the customer phone London Star Travel Ltd and obtain written email confirmation to that change before electing not to travel on the original flight.


All Air Travel provided by London Star Travel Ltd are ATOL protected (ATOL 79553) under a licence from the Civil Aviation Authority (CAA). This means that the customer are protected in the unlikely event of London Star Travel Ltd's insolvency in that the CAA will ensure that the customer are not stranded abroad and arrangements will be made to refund any money the customer have paid to us for an advance booking. These terms and conditions will be subject to the specific Air Travel terms and conditions which must be accepted by the customer prior to making the customer's booking.

Airline Failure

Any package booked under ATOL of London Star Travel Ltd. London Star Travel Ltd is contractually responsible for the travel and holiday arrangements for our customers. If the airline providing the flights fails, the London Star Travel Ltd will make alternative arrangements so that its our customers can continue to travel on holiday or fly home. If the customer book just a scheduled flight with London Star Travel Ltd, if the airline providing the flights fails London Star Travel Ltd will not be responsible and the customer are not covered under our ATOL but we recommend our customers to take airline failure insurance to cover alternative arrangements. Changes to or Cancellation of the customer's Flight by London Star Travel Ltd London Star Travel Ltd reserves the right to make changes to the customer's Flight where such changes are occasioned by one of its Travel Suppliers, for instance an airline cancelling a flight or route. We will notify the customer as soon as we can, if there is time before the customer's departure. The customer's confirmation will show the customer the planned timings as of the date of the confirmation. If the customer are notified of any Major Changes to the customer's Flight after we have confirmed the customer's booking but before the customer travel, the customer can either accept these new arrangements (and recover any difference in price) or cancel the customer's Flight and receive a full refund from London Star Travel Ltd. Major Changes shall include: a change in the customer's departure or arrival flight by more than 12 hours; a change in the length of the customer's holiday; or a change in the airport the customer depart or arrive from (except where the airports are in the same cities). London Star Travel Ltd will not be liable to the customer for any compensation if forced to cancel or make any changes to the customer's Flight as a result of events outside our control and which neither London Star Travel Ltd nor its Travel Suppliers could reasonably foresee. Events outside our control include: war; threats of war; terrorism; riots; civil unrest; industrial disputes; natural and nuclear disasters; actual or potential weather conditions; health risks; technical faults in transport; closed or blocked airports; and any other force majeure events.


Full payment (cleared funds) for all Flight is required at the time of booking. London Star Travel Ltd will not accept responsibility for cash or cheques sent through the post. Before payment is received in full, London Star Travel Ltd is not obliged to issue any tickets, confirmations or other travel documents. However, the customer shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. London Star Travel Ltd is an IATA Ticketing Agent - the customer's tickets for scheduled flights will be sent to the customer within 24 hours of payment being cleared. Payment can be made by cash or all major debit and credit cards. Payment by cheque will require 7 working days to clear. London Star Travel Ltd reserves the right to charge the customer in addition for any handling fees we incur in relation to bookings made by credit card. The customer will be confirmed regarding applicable charges at the time of booking. London Star Travel Ltd reserves the right to pass on any charges relating to card charge backs. If the customer's booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder. London Star Travel Ltd or the Travel agency only delivers confirmation invoice, receipt or other travel documents to the customer's credit card billing address when requested to do so by the credit card issuer. All postal address must be valid at the time of booking. Failure to supply the correct credit or debit card billing address information may result in the cancellation of the customer's booking, delays to the issue of the customer's tickets and may make the fare(s) subject to increase. Please ensure that the billing address details the customer give match those on the customer's billing statement. Further, in order to minimize the fraudulent activities in terms of credit cards, we reserve the right to carry out random checks, including checks of the electoral roll, and may request the customer to either fax or post to us proof of the customer's address and a copy of the credit card and recent statement before issuing any tickets. Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. Please allow 6-8 weeks for refund to be processed. Monies will not be paid to the customer until they have been received by us from the relevant airline. Taxes fluctuate in line with exchange rates.


The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should seek advice from the Embassy of their targeted country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK. Some counties has an immigration obligation that the customer's passport is suitable for a minimum period after the customer enter that country, typically 6 months. If the customer's passport has less than a year to run, please ensure the customer have a passport valid at least for the duration of the customer's trip, although we recommend that the customer ask the Passport Agency before the customer travel to make sure. For further information about the customer's UK passport and applications for renewal please visit the UK Passport website at www.ukpa.gov.uk if the customer's passport is in its final year of validity, we advise the customer confirm the requirements of the destination before making final travel plans. Children need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until: * The child reaches the age of 16; or * The passport on which the child is included expires; or * The passport on which the child is included is replaced or an amendment results in the issue of a new passport. The name of the customer must be verified from the passport, otherwise the customer may not be able to travel and insurance may be invalid. If, after booking a flight but before travelling, any member of the customer's party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to the customer's documentation. Travelers to the United States: It is important that all travelers to the United States take note of the following: A visa will be necessary for entry to the United States unless passengers are eligible under the Visa Waiver Scheme. The Visa Waiver Scheme allows holders of full British Citizens Passports who have the right of abode in the UK to complete a Visa Waiver Form and submit this on arrival. The customer must ensure that the customer comply with all US Government requirements as per the Visa Waiver Form before confirming the customer's booking. All British passport holders, including children, travelling to the USA under the VWP (Visa Waiver Program) will need their own machine-readable passports (MRP). This means that anyone without a MRP, including children who are currently on a parent's passport, will need a visa to travel to the USA. A British Passport is made in way that has machine-readable capability when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there's no white strip, or the white strip is blank, then the passport is not machine-readable. For further details check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk. If the customer are not a British citizen, the customer should contact the customer's Embassy for information and advice on the visa requirements of the countries the customer propose to visit. Please note: Passport and visa regulations can change and the customer should therefore check with the relevant embassy well in advance of travel. It is the customer's responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so the customer are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents. It is the customer's responsibility to check and comply with any health requirements. We recommend that British Citizens visit the 'Health Advice for Travellers' section of the Department of Health's website at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make enquiries at their own country's Department of Health or similar advisory body.


The customer's rights under EC Regulation 261/2004 if the customer's flight is cancelled, delayed or the customer's are denied boarding If the customer are travelling into or out of the EU, or on an EU carrier, the customer may have rights which the customer can assert against the relevant airline in the event that the customer's flight is cancelled, delayed or the customer are denied boarding. For more information about EC Regulation 261/2004, please click here.

Liability of London Star Travel Ltd

London Star Travel Ltd does not accept liability where the failure to provide part or all of the customer's booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions. Where London Star Travel Ltd is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit). London Star Travel Ltd will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the customer's purchase of travel products or services through our Call Centre. Queries and Complaints relating to the customer's Booking Please contact our customer services team, if the customer have any other enquiries or complaints relating to the customer's booking prior to departure.


Airline all over the world are required to obtain Prior Passenger Information before travel to or from the USA and certain other countries. The customer agree to supply this information to London Star Travel Ltd and consent to London Star Travel Ltd passing this information to the airlines who may onward disclose it to foreign authorities. If the customer do not supply Advance Passenger Information, the customer may be refused entry to these countries. It is also important that the information is accurate so that the customer do not have any delay when the customer pass through Immigration on arrival in these countries. The information the customer will be asked to provide will depend on the country the customer are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on the customer's booking). If the customer are travelling to a country that requires Advance Passenger information, London Star Travel Ltd will ask the customer to fill out this information on the confirmation page after the customer have completed the customer's booking. If the customer do not have the information to hand, London Star Travel Ltd will send the customer an email confirmation containing a link where the customer can enter the information manually at any time before the customer's departure.

Customer Behavior

It is the customer's responsibility to ensure that the customer do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on the customer's holiday or using a service/product. If the customer's behavior is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel the customer booking, in which case our and our Travel Supplier's responsibility to the customer will cease immediately and the customer will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses the customer may incur as a result of such termination. Further, the customer will be liable to reimburse us for any expenses we incur as a result of such termination.

The customer's Obligations

The customer agree to be bound by the following obligations, including without limitation: The customer accept financial responsibility for all transactions made under the customer's name or account. The customer must be 18 years of age or over and have legal capacity. The customer warrant that all information the customer provide about the customer'sself or members of the customer's household shall be true and accurate. London Star Travel Ltd reserves the rights not to serve the customer if the customer are rude to our staff members. Rudeness, abusive, threatening behaviour or racist remarks will not be tolerated.

Force Majeure

London Star Travel Ltd shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting London Star Travel Ltd or its suppliers.

Privacy Policy

The terms of the London Star Travel Ltd Privacy Policy are incorporated into these Terms and Conditions. The customer agree to the use of personal information by London Star Travel Ltd and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the London Star Travel Ltd Privacy Policy.

Security Policy

London Star Travel Ltd uses secure technology in order to safeguard personal information and financial transactions. London Star Travel Ltd complies with the procedures and security standards as further set out in the London Star Travel Ltd Security Policy.


The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. We also provide ATOL protection against all flight bookings, except when tickets for scheduled flights are sent to the customer within 24 hours of payment being accepted, or where the customer's payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If the customer's booking is ATOL protected, this will be clearly stated in the customer's confirmation invoice/email. Visit www.atol.org.uk if the customer want to know more.

Changes to Terms and Conditions

London Star Travel Ltd reserves the right to change or update the Terms and Conditions from time to time without prior notice to Users.

Governing Law

These terms and conditions form a contract between the customer and London Star Travel Ltd, and this Contract is governed by English law. The customer agree that any disputes will be dealt with in the English Courts.